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The PSI Pax Quality Assurance (QA) approach is a fundamental process that has its basis in the collective performance of the group and in each individual's motivation within the work force. It is a behavior/attitude that becomes the individual responsibility of each person involved in the process. We offer a quality project built on proven principles and tailored to the specifics of the anticipated tasking. Our approach ensures that every one of our staff understands that:

• QA is the job of every member at all levels of our organization
• QA is part of our day-to-day work, not a process to be added on at the end of a project
• Operating on a continuous improvement model at all levels of the organization ensures quality, timeliness, efficiency, and effectiveness in meeting customer requirements
• All customer requirements should be interpreted and verified during project initiation, and customers should be partners along the path of a project to ensure that our work meets their needs

PSI Pax views quality and the related factors of timeliness, efficiency and effectiveness as the foundation of total performance project management. We recognize that, among the various elements contributing to success in project management, none is more important than the attention to continuous improvement at every level of our solutions delivery. Our approach to quality combines the classic Plan-Act-Analyze-Revise cycle of continuous improvement with the knowledge that quality gets built into a system at every level.

By building-in a continuous improvement approach at each level of a project, we are able to instill in our team the value that quality is everyone's job, not simply a function to be added on at the end of a project. Applying a continuous improvement approach at each level of project deployment involves the following actions to check and review quality:

Individual Self-Assessment: In this quality check step, each member of a team plans and then evaluates individual actions and contributions to ensure that any inaccuracies, omissions, or other weaknesses are corrected at the point of their occurrence, not later in the process.

Team Review: The project team works together to ensure that problems involving work quality or team operations are solved as soon as the team recognizes them. Team members also provide motivation for one another to continually work at the standard of excellence that PSI Pax requires.

Management Quality Reviews: Our Project Manager and Senior Staff regularly review the quality of work in progress, particularly as sub-tasks are completed or decision points approach. Management oversight ensures that, when problems arise, we have an immediate response focused on fixing the problem and getting the task back on track.

Organizational Systemic Change: When problems arise which require attention to process, we conduct an analysis by convening a working group that identifies the source of the problem and recommends systemic changes, such as process re-engineering, to prevent its reoccurrence.